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General Sales Terms

Introduction

Paris-assistance.com is an enterprise with a capital of 15,000.00 and its registered office situated at 19 rue de la Monnaie 75001 Paris.

The main mission of the enterprise “Paris-assistance.com” is to provide advice and 24/7 telephone assistance to individuals and professionals with the aim to answer any practical questions regarding their stay in Paris and the Paris area. Paris-assistance.com solely gives advice according to the needs of its subscribers, and directs them to professionals that were subjectively judged as qualified. Paris-assistance.com cannot be held responsible for any possible disputes between the subscriber of Paris-assistance.com and the professional to whom the contact details were neutrally given by Paris-assistance.com.

ARTICLE 1 - Application of General Sales Conditions

The present general sales conditions are accessible on the web site www.Paris-assistance.com and are systematically transmitted when the subscription on the web site is confirmed. Consequently, any order passed by the client initiates their membership, without restrictions or reservations, to the present general sales conditions, which predominate over any other documents issued by “Paris-assistance.com” (such as brochures and catalogues etc. ...). Any conditions the client may oppose to are, without prior approval from “Paris-assistance.com”, not opposable, regardless of the moment in time when the client may have learned of them. Paris-assistance.com can inforce the present general sales conditions at any moment. Paris-assistance.com failing to comply with any of the arrangements cannot be interpreted as renunciation to said general conditions.

The client declares to have understood and to accept the following present general sales conditions before passing an order for any product or service.

ARTICLE 2 - The Paris-Assistance Service

The telephone assistance service for advice “Paris-assistance.com” is accessible to individuals and professionals on 00 33 4 27 12 61 14 following their subscription on the web site Paris-assistance.com.

ARTICLE 3 – Subscription

3.1 Duration

The service can be ordered for 1 to 20 weeks. The subscription is not carried on automatically after it expires. For stays exceeding 20 weeks, please contact our client service at info@paris-assistance.com.

3.2 Tarif information

Each person is individually bound to the services and tariffs included in the package chosen during the subscription. In case of the services not or only partially used, no refund can be given. The subscription to the service grants telephone access to the service on 00 33 4 27 12 61 14, our offices are open 24/7.

3.3 Subscription to the service

The subscription is made online on the web site www. Paris-assistance.com. The inscription becomes definitive and the access to the service effective once the subscription fee is paid via Paris-assistance.com’s secure payment interface.

3.4 Payment of the Subscription Fee

The payment for the subscription fee is done by credit card, directly on “Paris-assistance.com”. The service currently used for secure online payments is Paypal.

3.5 Termination of the Subscription

The subscription to Paris-assistance.com is terminated automatically at the end of the period specified by the client.

ARTICLE 4 – Order and Information

To make and order and to receive information about the products and services offered by Paris-assistance.com, clients can use the following ways contact us:

By Email: info@paris-assistance.com

By telephone: 00 33 4 27 12 61 14

ARTICLE 5 – Contact with Third Parties

Once the contact details of a professional have been forwarded by Paris-assistance.com, the client is responsible for dealing with that professional. Paris-assistance.com solely helps setting up the connection to professionals, who are subjectively judged as qualified. Paris-assistance.com remains neutral and without any commercial agreement with the professionals. The main support that Paris-assistance.com uses to find these professionals, are search mediums available on the internet, and directories for professionals.

5.1 Payment to Third Parties

The subscriber pays providers directly in accordance with their usual payment regulations.

ARTICLE 6 – Reservation of Ownership and Transfer of Risk

Paris-assistance.com, as simple consultant, is exempt from any responsibility related to the transport or delivery of products or services ordered.

ARTICLE 7 –Liability

The client or subscriber accepts specifically that Paris-assistance.com, as simple consultant, cannot provide anything exceeding its means.

Paris-assistance.com therefore is not liable for any compensation for whatever reason. Solely the responsability of the providor can be involved. The client or subscriber therefore has to contact the provider of a product or service directly regarding any compensation or other claim concerning products or services ordered via the middleman Paris-assistance.com. Paris-assistance.com is exempt from any responsibility connected with the execution of the sales contract and the delivery of the products and services ordered.

Paris-assistance.com cannot be held responsible for failure to comply with its obligations, in case of compliance with the force majeure clause, specifically in case of a major strike, flood, fire, IT failure, ... (list not exhaustive).

ARTICLE 8 – Protection of personal information (CNIL)

In accordance with the Loi Informatique et Libertés from 6 January 1978 the client has the right to access, rectify, edit or delete their personal information at any time. To exercise this right, the client can contact the Client Relations Service by mail, indicating name and address.

ARTICLE 9 – Laws applicable to the contract

Paris-assistance.com is a French enterprise. The law that applies to the contract is the French law exclusively.

ARTICLE 10 – Disputes

Any dispute regarding the interpretation and execution of the general sales terms are subject to the French law. By failure to resolve the dispute amicably, the dispute will be laid before the appropriate court.